Frequently Asked Questions

Please take a look at the sections below to find the answers you are looking for. If you can't find what you are looking for or have additional questions, please don't hesitate to contact us. We are always here to help!
Title
1. General Questions
Title
2. Product Questions
Title
3. Payment Questions
Title
4. Shipping Questions
Title
5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website. →Track Your Order

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request. 📧support@misoyao.com

2. Product Questions

What are the effects of using Herbal Yao Bath?

1、Removes dampness and toxins from the body  

2、Improves overall microcirculation and alleviates subhealth conditions  

3、Promotes deep sleep and relieves fatigue  

4、Enhances cardiac output and improves heart function  

5、Aids post-illness recovery and reduces muscle/joint pain  

6、Helps with weight loss by boosting metabolism  

7、Moisturizes skin, relieves itching, prevents skin diseases, and enhances beauty  

8、Strengthens immunity and improves nervous system regulation  

9、Stimulates digestion, regulates spleen and stomach function, and relieves constipation  

10、Supports postpartum recovery, improves gynecological health, and prevents related issues 

How often to take your Herbal Yao Bath?

It is recommended to take three times a week, preferably every other day, with each bath lasting 15-30 minutes. The effect can be seen at the first time. Beginners will feel noticeably relaxed. If they persist for about 2 weeks, they will feel that their overall physical condition has improved.

What is the difference between Herbal Yao Bath and  bath oil?

Essential oils are mainly used for relaxation; this product is a "medicine and food" formula that is absorbed through the skin to achieve the effects of removing dampness and cold and promoting circulation. It is recommended not to rinse within one hour after soaking to retain the medicinal effects.

Prohibited people.

It is contraindicated for use by high-risk groups including those with large skin wounds, asthma patients with moderate or above high and low blood pressure, heart disease patients, pregnant women and drunkards.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping policy: USA, Canada, UK: Free shipping for orders over $40, $6.99 for orders under $40 Japan: Free shipping for orders over ¥ 5000, ¥ 800 for orders under ¥ 5000 Other countries:$9.99

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing: support@misoyao.com

What are your business hours?

Live Customer Support Chat Hours: 9:00am to 11:00pm

How can I provide feedback?

We welcome and value your feedback! You can contact us a message through our contact page on our website, or email us at support@misoyao.com